The incumbent is required to perform a variety of administrative and/or advanced secretarial support duties.  Duties include supervising and coordinating the work of staff performing clerical/secretarial and administrative support duties; assisting in the preparation of budgets for a Unit/Division and the training and guidance of subordinate staff. Depending on assignment, the incumbent may be required to perform some or the full range of the duties of this position.

REPORTS TO: Administrative Superior or designated officer

SUPERVISION GIVEN TO:   Business Operations Assistant I, II and/or other support staff as required.


Supervises the work of employees performing a variety of routine to complex clerical/secretarial and administrative support duties by assigning and reviewing work and providing guidance.

Trains and guides staff in performing work assignments.

Manages and coordinates the arrangements for meetings, workshops, conferences and other similar events, both internally and externally, by providing logistical support including:

scheduling dates and arranging for air and ground support;

arranging accommodation;

sourcing and reserving  conference facilities;

preparing agenda and taking minutes/notes; and

following up the implementation of actions and decisions taken as required.

Supervises and coordinates activities related to processing, maintaining and updating of manual and electronic correspondence, documents and databases and office support such as:

maintaining manual and electronic filing system/databases/libraries;

sorting, recording and routing all incoming correspondence and documents;

filing of correspondence and documents manually and electronically and;

independently assigning metadata to facilitate electronic searches;

dispatching outgoing correspondence, documents; and

providing photocopying, printing, scanning, faxing, binding and other office assistance support.

Assists in the execution and design, implementation and evaluation of the Division’s policies, projects and programmes; also assist in monitoring the work programmes of the Division to which assigned, follows up on actions to be taken and provides timely reminders on key deliverables.

Assists in the preparation of budgetary estimates by obtaining relevant financial and other data for inclusion.

Provides project management support such as identifying and managing resources to ensure project and system success.

Coordinates arrangements for local and foreign travel, sources information on costs, develops cost proposals and justifications, plans the itinerary and makes ground transport arrangements, as necessary.

Contributes to the creation of innovative procedures and policies as a means of improving Divisional and Ministry’s/Department’s work practices and arrangements.

Prepares and/or guides the preparation of complex correspondence, reports and other documents, including Cabinet Notes.

Maintaining liaisons with other Divisions/Units to ensure that the needs of the Divisions/Units are met.

Undertakes research and prepares justification for acquisition/procurement of stationery, books and other office supplies and equipment for the Division/Unit.

Performs advanced secretarial support to senior managerial staff such as:

Preparing and formatting documents from manuscript or dictation; and generating documents such as memoranda, letters, reports, tables and spreadsheets utilizing word processing and other software;

Reviewing and screening incoming correspondence, making preliminary assessment of  importance, handling personally or forwarding to superior;

Receiving and screening incoming calls and visitors, determining priority matters and notifying superior accordingly; and

Coordinating and managing the superior’s calendar by arranging appointments and engagements.

Performs other duties related to the core functions of the position as assigned.



Minimum of eight (8) years’ experience performing clerical/secretarial and administrative support duties, including a minimum of two (2) years at a supervisory level.

Training as evidenced by the possession of a recognized University Degree in the Social Sciences or a related area.

February, 2013