Front of House Coordinator
Kind of Work
The Front of House Coordinator will be responsible for all Front of House operations, ensuring the smooth and efficient operation of all performance related events. He/She will supervise all front of house staff during performances and must be able to adapt to the needs and requests of the client, stage, patrons and staff. The Front of House Coordinator will be responsible for the Safety, Security and Comfort of the audience. This position reports to the Administrative Manager.
Distinguishing Features of Work
- Ensures the smooth and efficient operation of all performance related events in accordance with the information contained within the show notes.
- Makes appropriate decisions when confronted with factors outside the information contained within the show notes, adapting to the needs and requests of the client, stage, patrons and staff.
- Oversees Ushering services including supervision and scheduling of Ushers to facilitate the smooth operation of performances at the auditorium.
- Assists in the effective control of labour costs through effective use of ushering services, resulting in keeping within budget guidelines during events.
- Completes paperwork following each event, ensuring all pertinent information is passed on to the Technical Coordinator, Janitorial Services, the Stage Manager, Finance and the Bookings/Customer Relations Officer.
- Forwards any team member and venue concerns to the Bookings/Customer Relations Officer.
- Ensures all policies and procedures, as outlined in the Lord Kitchener (Aldwyn Roberts) Auditorium Rules and Regulations Booklet are followed by clients and team members. Passes on, any recommendation for staff discipline to the Administrative Manager.
- Ensures written incident reports are completed in full, when necessary.
- Actively participates in the orientation, training and review of new and returning members of the Usher Team.
- Supervision of Front of House employees during events.
- Participates in all departmental meetings.
- Manages Box Office Operations prior to and during performances.
- Any other duties as may be required by his/her Supervisor.
Examples of Work
- Manages the Ushers and other front of House staff in such a way that each performance night appears flawless to the visiting audience.
Required Knowledge, Skills and Abilities
- Ability to exercise diplomacy and tact when dealing with clients, members of the public and staff.
- Strong verbal and written communication skills.
- Knowledge of Customer Service practices.
- Knowledge of NAPA’s rules and regulations.
- Knowledge of fire and public safety regulations.
- Knowledge of crowd management and control techniques.
- Ability to function with limited supervision at a demanding pace.
- Ability to work flexible hours when necessary.
- Ability to work as a team member
Minimum Experience and Training
- Bachelor’s Degree in any of the following: Hospitality Management, Public Relations, Business Management, Marketing/Communications OR eight to ten years related work experience.
- Any equivalent combination of experience and training.